The Crystal Cabin Award Association has announced the return of its “Best Customer Journey Experience” category that will be presented at this year’s APEX Awards at APEX Global EXPO in California in October.
The association says the special category includes traveller-centric products such as smartphone apps that support passengers during their journey, as well as digital applications to improve airline product management. Entries can be submitted online via the Crystal Cabin Award website until 10 July 2024.
“We are honoured to once again announce the new Crystal Cabin Award category that is going to be awarded at APEX Global EXPO later this year,” stated Dr Joe Leader, Group CEO of the Airline Passenger Experience Association (APEX) and member of the judging panel of the Crystal Cabin Award.
“As the most prestigious awards of the airline industry, the Crystal Cabin Awards have expanded far beyond their spiritual home in Hamburg and genuinely encompass the world. With every major airline and passenger experience provider in the world with APEX, we want to make certain that we proudly carry the Crystal Cabin Awards forward across all of our events worldwide.”
